Date: June 22, 2008
Triarc Companies, Inc. had acquired RTM Restaurant Group, Arby’s largest franchisee, and formed Arby’s Restaurant Group, Inc.
As a result of the acquisition, Arby’s had to merge together four separate corporate entities into one.
Since each domain was set up separately, the company experienced support, standardization and communication issues. With four domains all using
different messaging and directory platforms, the IT staff experienced difficulty supporting the users. Emails often got lost when being sent from one
domain to another, leading to disruptions in daily business activities like inventory. Critical reports emailed between stores at the end of the business
day mysteriously disappeared. There was no central Global Address List (GAL) listing all Arby’s employees. As a result, employees didn’t know who to
communicate with on key issues in the new organization. Communication between the separate entities was difficult, unreliable and affected the company’s bottom line.
Arby’s needed to consolidate the four domains while providing a messaging environment that met the demands of their business. They required a more
consistent and reliable email platform and a centralized GAL that allowed employees throughout the world to be able to communicate easily. With the merger,
communication between employees was more crucial than ever before to move forward as a single organization.
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