M3 Technology Group

In today’s enterprise, email is a mission-critical component of everyday business. Without them, office life stops. Employees use it to reach each other, customers use it to reach you and you use it to reach your suppliers. As email has evolved, so has the complexity around managing email systems. There are ever-bigger inboxes to manage, servers and storage systems to keep running, backups to run and store, spam and virus filters to maintain, mobile users to support, and the inevitable problems to respond to.

M3TG’s Managed Exchange service offers all the benefits of email and group calendaring, contact management, task management and more – without all the headaches. That means we can add, archive, restore and remove inboxes as often as your business requires – and keep up with increasing demand as your business grows. Each Exchange user enjoys the benefits of full anti-spam, anti-virus and content filtering and email archival with 24x7x365 support. You’ll receive direct access to technical experts ready to address any potential issues that may arise, well before they impact your business.

M3TG’s Managed Exchange services include:

• System fixes and general maintenance: M3TG provides all standard maintenance and system fixes for the Exchange environment.
  • Monitoring and maintenance of the general health and hygiene of the Exchange environment
  • Customer notification before, during and after corrective actions are taken to fix or tune Exchange to ensure reliability and availability
  • Configuration of the Exchange Server and the environment interacting with Exchange as well as constant management and updates to this configuration
• Trend Analysis and Capacity Management
  • M3TG monitors performance KPIs and recommends action based on trends
  • Proactive monthly reporting of KPIs
• Support
  • Premier Support: pre-paid support 24x7x365 with monitoring and active reporting on customer assets. Includes SLAs, full change management, incident reporting, PSM for regular business and trend analyses.
  • Standard Support: pre-paid support 24x7x365 with customer alerts. Can include monitoring if required.
• Backup services: M3TG ensures Exchange is backed up regularly.
  • Backup monitoring and best practices ensure that Exchange data is being cared for properly
  • Customer alerts if regular backups have not occurred
• Patch management services: M3TG eliminates the need for standard patch management testing and rollout activities by the enterprise.
  • Acquisition of new Microsoft and applicable third-party application patches
  • Full testing to ensure new Microsoft and applicable third-party patches don't destabilize the Exchange environment
  • Application of service packs and hot fixes for all software components
• Storage and Exchange storage management: M3TG handles the complete care and hygiene of the Exchange store and the health of the storage hardware housing the Exchange store.

Your email, contacts, calendar and tasks – on your device, when and where you need it. We take care of the rest. That’s the benefit of M3TG’s Managed Exchange. If managing email is taking up more of your time than it should, consider capturing that time back and contact M3TG today.