M3 Technology Group

Messaging systems house essential business information including sales proposals, contracts, competitive information, marketing plans and more. With so many business processes relying on e-mail, it must always be available. Our unique differentiator is that we manage these mission-critical platforms wherever they reside- with no complex migrations and with 24x7x365 support. M3TG provides remotely managed services for Microsoft Exchange, Active Directory, Blackberry, OCS and more. Your servers stay in-house and on-premises. M3TG provides a software-plus-services model to proactively monitor and manage your systems 24x7x365. Our unique managed offerings address three key areas: cost, control and complexity.

Cost:
When it comes to messaging and directory systems, cost issues aren't just about simple dollars and cents. They’re about staff size, training needs and hardware expenses. Many businesses don’t have enough mailboxes to justify a full-time administrator or the resources to provide 24x7x365 support. There’s high liability due to compliance and intellectual property needs or requirements. The decision to use M3TG’s remote managed services yields actual cost advantages, significantly reduces the total percentage of IT spend for application maintenance and provides predictable monthly costs. You’ll reduce liability ownership via Service-Level Agreements (SLAs). You’ll reduce expense while adding specialization that in-house IT doesn’t have and a world-class 24x7x365 support team. Your resources will be empowered to focus on applications that drive business efficiency and profitability.

Control:
Many businesses prefer to control their email and directory environments. With M3TG’s Managed Services, servers remain at the preferred site, on premises or in a data center, and we manage them remotely. This way, customers retain total freedom of location, hardware, feature sets, ancillary technology and storage. There are no limiting factors on extending your system or ending our engagement. While we strive to earn your business every day, you’ll still have the freedom to control your systems and change providers if we don’t meet your objectives.

Complexity:
As messaging and directory systems grow from simple email to the underlying platforms for more intricate services such as unified messaging and unified communications, we’ll work with you to reduce the complexity of managing these systems. With M3TG, you’ll get complete, accurate and always-up monitoring, trending and expert analysis. Our Advisory Service Engineers (ASEs) review your environment every day; making sure changes are anticipated and controlled. M3TG ASEs are true experts- their driving goal is to optimize your environment so well that it puts our support team out of business.

Our Proactive Strategy Managers (PSMs) work with you to scale your messaging systems as business needs evolve. M3TG’s PSMs create a new dynamic for our customers, adding the skillset of a world-class business analyst to anticipate and address their messaging needs. It’s our goal to be the trusted advisor that lets you rest assured knowing your messaging and directory systems are in expert hands.